Terms and Conditions in a form of a FAQ
Let’s cooperate together to have a nice, clean, and smooth experience. This page has info about orders, delivery, returns, and refund policies.
On ElGalil.Net, We often use affiliate links to promote certain products and services.
We only promote these products/services because we believe them to be of high quality and that these products/services can be beneficial to you.
We never promote a product that we are not convenient with.
Having an affiliate link does not mean that our opinions are affected by that.
If you purchase these products/services following our unique affiliate links, As Amazon Associates and as digital marketers, we will earn a commission paid 100% by the vendor from qualifying purchases, and at NO ADDITIONAL COST to you.
How can I make my order?
- You can use our website checkout process.
- You can also visit us in our center and place the order there.
- You can also contact us via our different channels and make your request.
How can I pay for my order?
ElGalil.Net has got your back! We accept the following payment cards:
- Visa, Visa Debit, and MasterCard.
- We also accept PayPal payments.
- Additionally, you can pay cash once you receive your product.
Is it safe to order online?
You can rest assured that shopping with ElGalil.Net is safe. We use the most up-to-date security systems and encryption software to ensure your personal details such as name, address, and bank details are kept safe and secure.
Orders for physical products:
Can I make changes to my order?
You can ask for it before we start to proceed with your order. If we did not proceed with your order yet, we may be able to apply the changes that you need.
You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.
Do I have to pay for customs charges on my orders?
Unfortunately, we are unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by ElGalil.Net. For more in-depth information, we would suggest contacting your local customs office.
Orders for Digital products:
Orders for Services:
Can I make changes to my order?
- All service providers cannot proceed with the service before getting back to you for more information.
- According to that, no worries! If you request a service and you want to make changes to its details, you can share these updates with the seller once he contacts you back.
Delivery of physical products:
What are my delivery options?
- If the product is in our shop, we use our normal local shipping methods. You can also choose to pick up your order yourself from our shop directly.
- If the product is outside, we may use our worldwide e-packet shipping method. As we stock inventory in various warehouses across the globe, this is the most efficient method of delivery.
What countries do you deliver to?
- We currently deliver to Greece only. We are working to be able to ship to more countries as soon as we can.
- Delivery typically takes between 1 – 30 business days depending on the product availability, your address, and the courier cooperation.
What if I have not received my order?
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at [email protected] for an update on the status of an order.
What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at [email protected] with your order number, the name/product code of the item you were supposed to receive, and any further details. We will be in touch within 3 business days to resolve your issue.
Delivery of Digital products:
How can I have my digital product(s)?
- Once you complete the checkout process you will be directed to a page where you can download or access your digital product(s).
- If you were not directed automatically, you can check your account on our website where you can check the item(s).
What countries do you support?
- All countries can use any valid payment method.
How long do I have access to my digital product?
- Forever unless you deleted your account on our website.
Delivery of Services:
How can I have my service(s)?
- Once you complete the checkout process, the Vendor of this service will contact you using the contact information you provided as soon as possible before the deadline that you were determined.
What countries do you support?
- All countries can use any valid payment method and valid communication platform.
How long can I contact the service provider regarding the same service without paying again?
- Once you gain agreement on the resolution that was provided the first time, you can re-contact the seller within 30 days.
- If 30 days pass, you must pay again for the same service.
Returns & Refunds for Physical products:
What is your returns policy for physical items?
- Items must be returned within 30 days of receipt.
- Items must be undamaged
- Items must have all tags attached and be in original packaging
- Items must be returned to our returns center: 257 Acharnon Street, Athens, 10446, Attiki, Greece.
Do you offer free returns?
Unfortunately, we do not offer free returns. Any returns costs will be at your own expense.
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at [email protected], with images of the faulty product and we will be in touch within 3 business days to cooperate with you to resolve the issue.
How long does it take to process my return?
- We aim to process your return as soon as possible, but on occasions, it may take up to 30 days for your refund or replacement to be processed after you have returned your item(s) to us.
- If you have not been refunded or your product has not been replaced after 30 days of returning the item(s), please contact us at [email protected] with the proof of postage information from your return carrier receipt and we will investigate this further.
- If you visited us in our center, we may do all processes at the same time without the previous waiting periods.
How can I track the status of my return?
- As soon as your return has been received by our warehouse team you will receive an email notification.
- You will then also receive an email from us to say your refund has been processed.
What is the form of the return or the refund?
- Please note that we may offer item(s) replacement OR a financial refund.
This depends on internal criteria that we may share with you. - If we offered a replacement, you can choose Same Item or Another Item.
If we agreed to choose another item, we will discuss the financial differences in the price. - If we offer a refund, it can take some working days for the payment to show in your account, depending on the card issuer or the payment method provider.
If your payment was cash you will receive the cash.
Returns & Refunds for Digital products and Services:
What is your returns policy for Digital Products and Services?
- All Digital Products and Services interactions are final and no returns or refunds can be done.
- If the service was not delivered by the deadline AND without a previous agreement with the seller, you are eligible to refund the full amount with no questions asked.
What can I do if I am not happy with the Digital Products or Services that I purchased?
- Sorry that you are not happy with our digital product or service.
- Kindly contact the Vendor who provided you with that digital product or service using their store email or using the contact info that they shared with you during the process and they will cooperate with you to resolve the issues that you have.
- If you still have an issue, kindly contact us at: [email protected] to discuss this incident.
